Career/Retention Coach

Position Summary: The Career/Retention Coach is responsible for providing group workshops and 1-1 and coaching to workforce training participants and ESOL students in order to support their progress along their individual career paths. Specific responsibilities include program recruitment and intake, data collection and monitoring, and engagement of current participants and past graduates. The Career Coach develops and maintains relationships with employers, postsecondary education/training providers, and industry organizations that support the development of career pathways for participants in Genesis Center’s training programs. S/he remains attuned to workforce trends, post secondary education and training opportunities, and best practices in providing effective employment, retention, and advancement coaching to adults with barriers to employment.

Essential Duties and Responsibilities: (include but are not limited to)

Collaborate with enrollment team to provide screening and assessment for job training program applicants

  • Ensure applicant skills and interests align to employment goals

  • Support participants in exploring careers, preparing resumes, and developing strong interview skills

  • Provide class workshops and 1-1 coaching to facilitate the development of knowledge, essential skills, and attitudes necessary for entering, retaining, and advancing employment

  • Document participant progress in job search, employment outcomes, retaining employment, continued education/training, and career advancement in multiple databases; submit data reports as requested

  • Work closely with employers and training instructors to ensure that clients meet job requirements and are eligible for employment following program completion

  • Stay attuned to trends in the RI job market, particularly regarding healthcare and hospitality

  • Leverage client skills, interests and preferences to develop individualized career maps

  • Develop systems that facilitate transitions to next-step opportunities for education and training (higher education, vocational training, GED/high school equivalency, etc.)

  • Monitor graduate employment and education outcomes for an 18- to 36-month period to support employment retention, continued education, and career advancement

  • Design, implement and use program evaluation procedures to assess and improve the effectiveness of services, including evaluation of outcomes

  • Perform other duties as needed

 Qualifications: (includes professional & legal standards, knowledge, skills and demonstrated abilities required)

  • BA or BS Degree or equivalent experience in related field

  • Proficiency with computers and office technology

  • Strong interpersonal skills and ability to motivate individuals with barriers to employment

  • Willingness to persevere and overcome challenges

  • Bilingual (English-Spanish) strongly preferred

  • Experience working with diverse populations

  • Sensitivity and commitment to the Genesis Center mission; understanding and appreciation of special problems and stressors of refugee and immigrant families; respect for cultural differences

  • Ability to work independently and in a team and to be flexible and accept change

  • Commitment to continuous improvement and innovation in all aspects of work, including professional development

  • Ability to prioritize, organize & control work flow and manage data for timely and accurate completion of projects

Hours & Attendance Requirements: FT M-F as assigned; may need to work some evenings or weekends.

Job Type: Full-time

How to Apply: Apply online at